Role of Operations Staff in Automation Projects in Insurance Companies

Similar to any other Business, Insurance Industry to is hard-pressed to keep coming up with customer-centric products that are advanced and delivering the services at the quality. The volume of data keeps on becoming generated within our life, which we have to catch or ignore depending on what we would like to do with them. These captured data retrieved, are saved and analyzed to convert to user data that may lead to products in the server market. Not only this, best practices need to be embraced, but the workflow has to be automated features have to be built and all these have to be implemented to the customers’ delight. Concerning performance, no organization can overtake under those circumstances an automated organization with no appropriate automation.

Automation project moves through specific stages beginning from feeling the need of automation to reaping the benefits of automation. In organizations that are enormous, you will find implementation partners in endeavors. For the Insurance providers automation projects would be their lifeline. A bad execution in major project may come in large troubles, huge business loss and even closure of operations. It’s merely another undertaking, while for the implementation partner. They are easily able to manage with one failure, if the implementation spouse is well-reputed one in the market. The present situation raises concern on account of the fact that lots of the implementation partners are able to do reasonably good business even after failures. More is on bet for the insurance firms compared to their technology implementation partners. Operations staff has significant part to play in each one of automation project’s stages to insure their organization from failure. By using the following analogy of home building, the value of their function can be understood. Know more about architects insurance here.

If we opt to receive our home assembled, we have to determine our needs, which we want our house to meet. We can have two approaches. In one we could think in determining the requirements for a home like what is there. Just examine the family distribution and decide something like 4 BHK or 3 BHK, and suppose that the builder understands the remainder of the things. So, the way to take of placing ideas on prerequisites good care? Another approach may be that we speak to every one of the house’s consumers. Take their expectations and work out the requirements. Every one of those users is expert of his area. It’s he just who knows the problem he faces while walking out of his bed to the bathroom at nighttime. He should remember also and all such difficulties the improvements that he desires. Bear in mind that by an inch after it’s been assembled, shifting a wall will cost and oftentimes it may not be possible. In most of the scenarios it’s these few inches here and there which forces one to change the mattress before launching the wardrobe or scale on the study table to open the window etc.. Think about the issues an insurance carrier will face for mishaps in requirement determination of automation projects. It’ll become a pain in the throat forever. See: Mumby Insurance Brokers

When we have our wish list ready in the home construction job, we approach an Architect who’s proficient in providing design to meet such requirements. He helps us out in correcting our fantasies, which can go both ways – increase or decrease. Finally, he adopts a design, which is accepted by the user for construction. Columns then convert this design to design. If we alter our requirement it could most likely be included but it will be an irritant to the designer. It will have an impact on the project time and cost also. We the consumers must check the design meets the finalized expectations before accepting it. It is not a casual endeavor of overlooking at the design and stating that yah! It resembles a home design I need, so proceed.

In automation project also, once the requirements are finalized approach a software company if we need customized applications to be developed, or approach some software vendors who we anticipate to have software meeting our requirements. These software vendors presenting us with that and will be mapping our needs. This is an activity like considering various layouts given by the Architect in a house building project. If from the claim settlement process, searching and finding the policy document has been a problem area quite often the alternative provider will probably be coming up with some ECM merchandise. If communicating or assert intimation to surveyor or submission of survey reports are trouble areas then one will look towards automation and communication modes. Options need to be evaluated carefully and assessed against the requirements outlined. It is also the role of the IT seller at this point to correct the expectations of the users.

Coming back into the house construction project, the building begins after finalization of the design. Users may relax if they have been able to communicate clearly about their requirements and the construction work is in hands. One can think that if the work is in hands then the users can unwind earlier also. But it is not so. Pros can look after the construction part entirely, but they could at the most assist, in ascertaining requirements. In this stage, users may visit the website at phases and get some nice adjustments if the need is done. In the automation project, once the IT alternative is selected, it’s period of customization. Or, if the software is to be developed, the development begins after finalization of design. Users can unwind. At the most, they can have an occasional review to check that project is moving in accordance with the schedule.